Frequently Asked Questions
Everything you need to know about your vinyl experience.
How do you ensure records are not damaged during shipping?
We use custom-made, heavy-duty cardboard mailers designed specifically for vinyl. Each record is packed with bubble wrap and stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for defective items?
If you receive a record that is warped or has excessive surface noise, you can return it within 30 days for a full refund or exchange. Please contact our support team to initiate the process.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How are your used records graded?
We follow the Goldmine Standard for grading used vinyl. Every record is visually inspected under high-intensity light, and many are play-tested to ensure accurate grading from 'Good' to 'Near Mint'.
Can I track my order once it has been dispatched?
Absolutely. Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.